{"id":5335,"date":"2016-06-09T06:30:16","date_gmt":"2016-06-09T06:30:16","guid":{"rendered":"https:\/\/asuransidayinmitra.com\/?page_id=5335"},"modified":"2023-06-15T01:51:48","modified_gmt":"2023-06-15T01:51:48","slug":"claim-procedures-en","status":"publish","type":"page","link":"https:\/\/asuransidayinmitra.com\/?page_id=5335&lang=en","title":{"rendered":"Claim Procedures EN"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_section  avia-builder-el-first  container_wrap sidebar_right'  style='height: 301px; max-width: 1024px; margin: 0 auto;'  ><\/div>\n<div id='av_section_1'  class='avia-section av-15joc39-b6180e06a3e072950639e5f625e26e12 main_color avia-section-small avia-no-border-styling  avia-builder-el-1  el_after_av_layerslider  el_before_av_section  avia-bg-style-scroll  container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  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itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color '  itemprop=\"text\" ><p style=\"text-align: left; font-size: 16px; letter-spacing: 3px; font-weight: bold;\">CLAIM SERVICE<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10oum0l-6e093d471b03e9ccb7070801cfd5c1e7\">\n.av_textblock_section.av-10oum0l-6e093d471b03e9ccb7070801cfd5c1e7 .avia_textblock{\ncolor:#000000;\n}\n<\/style>\n<section  class='av_textblock_section av-10oum0l-6e093d471b03e9ccb7070801cfd5c1e7 '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color '  itemprop=\"text\" ><p style=\"text-align: left; font-size: 35px; font-weight: bold; line-height: 1.1;\">CLAIM PROCEDURE<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yjq4b9-041e0ac602b8b6ad31392e1b4413bc2d\">\n#top .hr.hr-invisible.av-yjq4b9-041e0ac602b8b6ad31392e1b4413bc2d{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-yjq4b9-041e0ac602b8b6ad31392e1b4413bc2d hr-invisible  avia-builder-el-5  el_after_av_textblock  avia-builder-el-last  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-151xm9h-109e7352cc38109859ef8d128b4f880c\">\n.flex_column.av-151xm9h-109e7352cc38109859ef8d128b4f880c{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-151xm9h-109e7352cc38109859ef8d128b4f880c av_one_half  avia-builder-el-6  el_after_av_one_full  el_before_av_one_half  first flex_column_div av-zero-column-padding column-top-margin'   ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-102w585-f355e2ae19583feff521277e1f5287c1\">\n.av_textblock_section.av-102w585-f355e2ae19583feff521277e1f5287c1 .avia_textblock{\ncolor:#000000;\n}\n<\/style>\n<section  class='av_textblock_section av-102w585-f355e2ae19583feff521277e1f5287c1 '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color '  itemprop=\"text\" ><p>A general claim guide for:<\/p>\n<ul>\n<li><strong>Motor Vehicle Claims<\/strong><\/li>\n<li><strong>Property Claims<\/strong><\/li>\n<\/ul>\n<p>For claims from other business lines, please immediately contact the Claims section of PT Asuransi Dayin Mitra Tbk.<\/p>\n<p>Claim Center Call<\/p>\n<p>Sukrisno\u00a0\u00a0\u00a0\u00a0\u00a0 : 0813-83033-533<\/p>\n<p>Suhardi\u00a0 \u00a0 \u00a0 \u00a0 : 0813-83033-544<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yjq4b9-041e0ac602b8b6ad31392e1b4413bc2d\">\n#top .hr.hr-invisible.av-yjq4b9-041e0ac602b8b6ad31392e1b4413bc2d{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-yjq4b9-041e0ac602b8b6ad31392e1b4413bc2d hr-invisible  avia-builder-el-8  el_after_av_textblock  avia-builder-el-last  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-vz0a9x-b701d7843f5ec47280fb0506b55cbb45\">\n.flex_column.av-vz0a9x-b701d7843f5ec47280fb0506b55cbb45{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-vz0a9x-b701d7843f5ec47280fb0506b55cbb45 av_one_half  avia-builder-el-9  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding column-top-margin'   ><p><div  class='togglecontainer av-2wd3np-a215c0335815e744092aa8ccb7f68a3d  avia-builder-el-10  el_before_av_hr  avia-builder-el-first  toggle_close_all ' >\n<section class='av_toggle_section av-7j84qv-8ddf512d2936bebb4168ffe0612bbc5f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>STEP 1<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p align=\"JUSTIFY\"><strong><span lang=\"id-ID\">In the event that could give rise to a claim, the Insured must immediately notify or report to PT Asuransi Dayin Mitra Tbk.<\/span><\/strong><\/p>\n<p class=\"western\" lang=\"id-ID\" style=\"text-align: justify;\" align=\"justify\"><strong>\u00a0<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5rme6v-da90718a203f77c9cf3180f5915c5b46'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>STEP 2<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Complete the claim form.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3ahdhz-edd4823ed15bf09973e9ccb275aa95e3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>STEP 3<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p align=\"JUSTIFY\"><strong>Motor Vehicle Claims:<\/strong><\/p>\n<p align=\"JUSTIFY\">Submit a written claim report within 5 (five) calendar days regarding loss and \/ or damage to vehicle parts, accompanied by a photocopy of the policy and other supporting documents.<\/p>\n<p><strong>A. <\/strong><strong>Partial Loss \/ Damage:<\/strong><\/p>\n<ul>\n<li>Photocopy of Driver&#8217;s License at the time of the incident,<\/li>\n<li>Photocopy of Vehicle Registration Certificate, and<\/li>\n<li>Photocopy of the Insured&#8217;s Identity Card.<\/li>\n<\/ul>\n<p><strong>B. <\/strong><strong>Total Loss:<\/strong><\/p>\n<p>B. 1. Authentic document :<\/p>\n<ul>\n<li>Vehicle Registration Certificate, Motor Vehicle Owner&#8217;s Book, Purchase invoice, receipt form and ownership certificate signed by the Insured.<\/li>\n<li>The required documents are in accordance with the applicable regulations for Vehicles with diplomatic numbers or international bodies.<\/li>\n<li>Kir book for types of vehicles that are required to drive.<\/li>\n<li>Regional Police Certificate, in case of total loss due to theft.<\/li>\n<li>Book blocking vehicle registration certificate, in the event of total loss due to theft.<\/li>\n<\/ul>\n<p>B. 2. Photocopy of documents::<\/p>\n<ul>\n<li>Driver&#8217;s License at the time of the incident<\/li>\n<li>Vehicle Registration Certificate, and<\/li>\n<li>Insured Identity Card.<\/li>\n<\/ul>\n<p><strong>C. <\/strong><strong>Liability to Third Parties <\/strong><strong>:<\/strong><\/p>\n<ul>\n<li style=\"text-align: justify;\">Third party claim documents and Police Sector Report (Polsek) at the scene,<\/li>\n<li style=\"text-align: justify;\">Power of Attorney to PT Asuransi Dayin Mitra Tbk to take care of claims for compensation from third parties.<\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><strong><u>Property Claims:<\/u><\/strong><\/p>\n<p align=\"JUSTIFY\">Submit a written claim report within 7 (seven) days regarding the loss and \/ or estimated value of the loss, accompanied by a photocopy of the policy and a letter from the local police.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2zz2o7-371977898da917af95df304223631b22'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>STEP 4<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p align=\"JUSTIFY\"><strong>Motor Vehicle Claims:<\/strong><\/p>\n<p align=\"JUSTIFY\">Give the claims officer the opportunity to conduct a survey of the vehicle.<\/p>\n<p align=\"JUSTIFY\"><strong>Property Claims:<\/strong><\/p>\n<p align=\"JUSTIFY\">Submit documents in accordance with the damage or loss of property as follows:<\/p>\n<ol>\n<li>Building :\n<ul>\n<li>Building \/ Building Plan<\/li>\n<li>Details of repair \/ replacement costs.<\/li>\n<\/ul>\n<\/li>\n<li>Contents \/ Furniture and Fixtures \/ Supplies :\n<ul>\n<li>Detailed list of damaged items<\/li>\n<li>Proof of purchase of goods<\/li>\n<\/ul>\n<\/li>\n<li>Machinery :\n<ul>\n<li>Detailed list of faulty and undamaged machines<\/li>\n<li>Proof of purchase of the machine<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p align=\"JUSTIFY\"><strong>Other information and supporting documents that may be required for further processing.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u00a0<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uh2ml1-0e18244127ea949e6d524dc1d7c4643c\">\n#top .hr.hr-invisible.av-uh2ml1-0e18244127ea949e6d524dc1d7c4643c{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-uh2ml1-0e18244127ea949e6d524dc1d7c4643c hr-invisible  avia-builder-el-11  el_after_av_toggle_container  avia-builder-el-last  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lgitat-7cf054581cdcbaeceeff472ad3f5de3f\">\n#top .hr.hr-invisible.av-lgitat-7cf054581cdcbaeceeff472ad3f5de3f{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-lgitat-7cf054581cdcbaeceeff472ad3f5de3f hr-invisible  avia-builder-el-12  el_after_av_one_half  avia-builder-el-last  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jayrbo-796a2b5c2d230731a52302087c697c25\">\n.avia-section.av-jayrbo-796a2b5c2d230731a52302087c697c25{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/asuransidayinmitra.com\/wp-content\/uploads\/2016\/06\/BGLinks2-1-1500x630.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-jayrbo-796a2b5c2d230731a52302087c697c25 main_color avia-section-small avia-no-border-styling  avia-builder-el-13  el_after_av_section  avia-builder-el-last  avia-full-stretch avia-bg-style-scroll  container_wrap sidebar_right'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hajdl0-60fd95bcfbf5b7cecca1d1b4904d94bd\">\n#top .hr.hr-invisible.av-hajdl0-60fd95bcfbf5b7cecca1d1b4904d94bd{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-hajdl0-60fd95bcfbf5b7cecca1d1b4904d94bd hr-invisible  avia-builder-el-14  el_before_av_one_fourth  avia-builder-el-first  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g3o610-c54581cada7efb0d348bad2f86389879\">\n.flex_column.av-g3o610-c54581cada7efb0d348bad2f86389879{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-g3o610-c54581cada7efb0d348bad2f86389879 av_one_fourth  avia-builder-el-15  el_after_av_hr  el_before_av_one_fourth  first flex_column_div av-zero-column-padding '   ><section  class='av_textblock_section av-echnb8-fb1cce8108523ed5d49e00e46d2ec3e4 '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '  itemprop=\"text\" ><p style=\"text-align: left; font-size: 16px; font-weight: bold;\">ABOUT DAYIN MITRA<\/p>\n<p><a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5261&amp;lang=en\">Company Profile<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5269&amp;lang=en\">Vision, Mission and Values<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5273&amp;lang=en\">Company&#8217;s Brief History<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5281&amp;lang=en\">Shareholders Structure<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5303&amp;lang=en\">Organization Structure<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5306&amp;lang=en\">Board of Commissioners&#8217; Profile<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5310&amp;lang=en\">Board of Directors&#8217; Profile<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5314&amp;lang=en\">Branch and Marketing Offices Address<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5234&amp;lang=en\">Accolades<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5318&amp;lang=en\">Corporate Social Responsibility<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5323&amp;lang=en\">Good Corporate Governance<\/a><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-c0v3ok-27cc4d310c6a3a6234d21acc9b8a7d88\">\n.flex_column.av-c0v3ok-27cc4d310c6a3a6234d21acc9b8a7d88{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-c0v3ok-27cc4d310c6a3a6234d21acc9b8a7d88 av_one_fourth  avia-builder-el-17  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding '   ><section  class='av_textblock_section av-bamyhg-d93b0e8414ef357a434e35be68bf8ac8 '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '  itemprop=\"text\" ><p style=\"font-size: 16px; text-align: left; font-weight: bold;\">INVESTORS<\/p>\n<p><a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5353&amp;lang=en\">News<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5351&amp;lang=en\">Financial Reports<\/a><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8ljdfo-65a2f2951a58e63dafe9b98e10e9988f\">\n.flex_column.av-8ljdfo-65a2f2951a58e63dafe9b98e10e9988f{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-8ljdfo-65a2f2951a58e63dafe9b98e10e9988f av_one_fourth  avia-builder-el-19  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding '   ><section  class='av_textblock_section av-7mivck-f5004b91bae9de35bf8e6618bb45f2ba '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '  itemprop=\"text\" ><p style=\"text-align: left; font-size: 16px; font-weight: bold;\">PRODUCTS<\/p>\n<p><a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5327&amp;lang=en\">Special Products<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5331&amp;lang=en\">Other Products<\/a><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6arwms-5d2c0c901bf1b0d4edab5b9801ea1331\">\n.flex_column.av-6arwms-5d2c0c901bf1b0d4edab5b9801ea1331{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-6arwms-5d2c0c901bf1b0d4edab5b9801ea1331 av_one_fourth  avia-builder-el-21  el_after_av_one_fourth  el_before_av_hr  flex_column_div av-zero-column-padding '   ><section  class='av_textblock_section av-4nws1w-af70b21f0a9364305ac69a75b7a7e303 '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock '  itemprop=\"text\" ><p style=\"text-align: left; font-size: 16px; font-weight: bold;\">CLAIM SERVICES<\/p>\n<p><a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5335&amp;lang=en\">Claim Procedures<\/a><br \/>\n<a style=\"font-size: 12px; text-align: left;\" href=\"https:\/\/asuransidayinmitra.com\/?page_id=5338&amp;lang=en\">Claim 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