CLAIM SERVICE

CLAIM PROCEDURE

A general claim guide for:

  • Motor Vehicle Claims
  • Property Claims

For claims from other business lines, please immediately contact the Claims section of PT Asuransi Dayin Mitra Tbk.

Claim Center Call

Sukrisno      : 0813-83033-533

Suhardi        : 0813-83033-544

In the event that could give rise to a claim, the Insured must immediately notify or report to PT Asuransi Dayin Mitra Tbk.

 

Complete the claim form.

 

Motor Vehicle Claims:

Submit a written claim report within 5 (five) calendar days regarding loss and / or damage to vehicle parts, accompanied by a photocopy of the policy and other supporting documents.

A. Partial Loss / Damage:

  • Photocopy of Driver’s License at the time of the incident,
  • Photocopy of Vehicle Registration Certificate, and
  • Photocopy of the Insured’s Identity Card.

B. Total Loss:

B. 1. Authentic document :

  • Vehicle Registration Certificate, Motor Vehicle Owner’s Book, Purchase invoice, receipt form and ownership certificate signed by the Insured.
  • The required documents are in accordance with the applicable regulations for Vehicles with diplomatic numbers or international bodies.
  • Kir book for types of vehicles that are required to drive.
  • Regional Police Certificate, in case of total loss due to theft.
  • Book blocking vehicle registration certificate, in the event of total loss due to theft.

B. 2. Photocopy of documents::

  • Driver’s License at the time of the incident
  • Vehicle Registration Certificate, and
  • Insured Identity Card.

C. Liability to Third Parties :

  • Third party claim documents and Police Sector Report (Polsek) at the scene,
  • Power of Attorney to PT Asuransi Dayin Mitra Tbk to take care of claims for compensation from third parties.

Property Claims:

Submit a written claim report within 7 (seven) days regarding the loss and / or estimated value of the loss, accompanied by a photocopy of the policy and a letter from the local police.

Motor Vehicle Claims:

Give the claims officer the opportunity to conduct a survey of the vehicle.

Property Claims:

Submit documents in accordance with the damage or loss of property as follows:

  1. Building :
    • Building / Building Plan
    • Details of repair / replacement costs.
  2. Contents / Furniture and Fixtures / Supplies :
    • Detailed list of damaged items
    • Proof of purchase of goods
  3. Machinery :
    • Detailed list of faulty and undamaged machines
    • Proof of purchase of the machine

Other information and supporting documents that may be required for further processing.

 

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