ABOUT DAYIN MITRA
CORPORATE SOCIAL RESPONSIBILITY
As in previous years, PT Asuransi Dayin Mitra Tbk through the “Dayin Mitra Peduli” program consistently and continuously carries out various social activities as a form of company concern for the community related to education and public health issues.
To implement the Sustainable Finance Action work program, the company allocates a budget of Rp 275,000,000 (two hundred seventy five million rupiah) for 2020.
- Education sector (50% allocation of the budget)
Increased sponsorship of B & B student scholarships for marginal economy families
Increased internship opportunities for final year students
- Health sector (10% allocation of the budget)
Support the health services of remote communities in eastern Indonesia through Doctor Share
Support for improving solving other public health problems.
- Social sector (10% allocation of the budget)
Concern for social and community development by organizing activities to improve facilities and infrastructure, providing training to improve the community’s economy, organizing blood donors.
- The field of environmental preservation (allocation of 30% of the budget)
Environmental conservation programs and activities.
Field of education
Recognizing the importance of developing education for the advancement of Indonesian human resources, the Company is committed to take part through the Work & Study Scholarship Program.
This program began in 2012, the Company collaborates with the School of Risk Management & Insurance (STIMRA) and the School of Management of Trisakti Insurance (STMA Trisakti). This program aims to help high school graduates who excel and have been accepted at these educational institutions but have financial constraints. During the education, participants received tuition assistance, money for book purchases and pocket money, and were given the opportunity to work internships at the company.
Reading fondness is the basic foundation for a nation to achieve success in the future, with a passion for reading will increase the horizon of knowledge and can increase intelligence and progress of a nation.
Realizing the importance of fostering the habit of reading, the Company took part in the activities of “Dayin Care for Indonesian Children’s Education” so that Indonesian children have a habit of reading and learning.
This program was held on December 17, 2015 located at the “Depok Masters School” Free School in Depok city. The company sent a number of representatives to submit a number of library filling books and teaching and learning manuals for students and teachers for English lessons with the series “Our World” published by National Geographic Learning.
It is expected that students and students of the Free Master School have an additional collection of books that can stimulate interest in reading, interest in learning and encourage the curiosity of children from an early age.
Occupational Health and Safety
Occupational health and safety programs at work are important. This program aims to protect the interests of employees, the Company and surrounding communities from hazards and negative excesses due to accidents and work processes. For employees, the Occupational Health and Safety program is an expectation of the availability of health and safety guarantees while doing business in the company, so that employees can work optimally without any concern for their health and safety.
Considering the importance of these problems, the Company always prioritizes employee health and safety issues and regularly conducts self-rescue training for building fire training.
Fire emergency response training in this case is not only related to fire but how to find out the evacuation route of the building which will help in the event of a power outage, gas or chemical leakage, or other emergency situations that can occur in the office.
Fire emergency response exercises ensure that employees can get out of the building in a timely manner and also know the designated gathering area, this can help rescue efforts in the event that an employee cannot be found in an actual emergency.
The blood needs of the Indonesian Red Cross (PMI) are currently still not being met compared to the existing blood needs. To help save the life of someone who needs blood since 2004 the Company has organized social awareness actions in collaboration with the Indonesian Red Cross (PMI), this activity has been held at the Wisma Sudirman Building, Puri Datindo, Jakarta.
This blood donation is held as a form of concern for the big family of the company towards others who really need it. Through this blood donor program, all levels of society are reminded to maintain empathy and mutual respect towards each other as part of the values of social solidarity.
With the theme “Blood Donors for Others”, “Dayin Cares” is committed to helping people in need because a drop of blood means a lot to the lives of others. This activity was successful, it was seen from the enthusiasm of the number of participants that had increased from year to year.
Support for doctorSHARE Program
To support and express concern for the activities carried out by institutions that care about health problems faced by the Indonesian people, the Company through Dayin Care cares for cooperation with the doctorSHARE Program by making regular donations every month.
It is hoped that “Dayin Care” can contribute to the problem of equal distribution of health facilities faced by the government, the problem of nutritional adequacy for the underprivileged people who are scattered in remote and rural areas in Indonesia and the problem of medical services for victims of natural disasters.
In 2015, doctorSHARE also conducted various medical services with the Floating Hospital to medical services through the latest program, the Flying Doctor.
The social sector
Kunjungan ke Panti Asuhan
As an expression of gratitude for the Company’s 37th birthday celebration on April 1, 2019, PT Asuransi Dayin Mitra Tbk held several activities, one of which was to hold CSR activities at the “Marfu’ah Orphanage” in Palembang, South Sumatra .
This orphanage is located at JL. Tunas Harapan No. 90 Palembang, managed by Mrs. Hj. Marfu’ah and inhabited by 40 orphans (22 boys and 18 girls). The cost of managing the orphanage has been very dependent on the help and donations from various parties.
As a form of commitment and concern of PT Asuransi Dayin Mitra Tbk towards the next generation of the Indonesian nation, a number of employee representatives from the Palembang Branch paid a visit to deliver aid / donations in the form of school supplies and groceries. Through this program of activities it is hoped that the Company can share happiness and enthusiasm with these children.
Field of Environmental Sustainability
PT Asuransi Dayin Mitra Tbk is aware that natural disasters that occur always cause a lot of loss of both life and material, this is because of the lack of vigilance and preparedness of the community in facing the threat of danger. The earthquake that occurred accompanied by a tsunami resulted in damaged coastal areas. On the other hand, Indonesia’s coastal areas are dense with settlements and development. One of them is the coastal area of DKI Jakarta which is the National Capital, which has a high level of vulnerability to the tsunami disaster.
At present the existence of mangrove ecosystems in the coastal areas of DKI Jakarta Province has decreased along with the development of development that has changed the function of the area from protected to aquaculture functions. This coastline was tilled by dozens of illegal fishers, and it was restored in 1998. Changing the area from forest to fishpond area not only removes trees but also destroys nature and mangrove ecosystems.
Mangrove forest conservation is urgently needed in Jakarta, where the forest is able to absorb large waves including tsunamis, it can also absorb carbon dioxide 5 times more than tropical forests in the highlands. And last but not least is its function as a habitat and shade for several species of wildlife.
In order to mitigate the impact of the tsunami, and at the same time to protect coastal areas from the threat of abrasion, sea breezes, salt water infiltration towards the mainland, as well as maintaining coastal and marine productivity, it is necessary to preserve and protect mangrove forests. For this reason, on August 28, 2019, PT Asuransi Dayin Mitra Tbk through Dayin Peduli in collaboration with the Indonesian General Insurance Association (AAUI), the Trisakti Insurance Management College (STMA Trisakti) and the Trisakti Communication Media College (STMK Trisakti) collaborated together. planting 1,000 mangrove seedlings in the Raya Muara Angke Forest.
RESPONSIBILITY TO CONSUMERS
Suggestions and Critics Boxes
Referring to the Financial Services Authority Regulation No. 01 / POJK.07 / 2013 concerning Consumer Protection in the Financial Services Sector and in the context of implementing Good Corporate Governance and in order to improve services, improve performance and good cooperation between the Company and the Stakeholders, the Company has provided Suggestion and Critical Box facilities intended for consumers and employees.
- Customer satisfaction.
- Reporting to OJK. Improve behavior and business ethics.
- Support the principle of consumer protection.
Consumer Protection Principles:
- Transparency: Accurate, honest, clear and not misleading information.
- Fair treatment: Fair, polite and not discriminatory.
- Reliability: Accurate and timely service.
- Confidentiality and security of consumer data / information.
- Handling of complaints is simple: effective, efficient, responsive and timely
After receiving a consumer complaint, Financial Service Providers must:
- Internal examination of complaints competently, correctly and objectively.
- Conduct analysis to ensure the truth of complaints.
- Deliver an apology and offer redress / remedy or repair products and / or services, if the consumer complaint is correct.
Complaint Resolution facility provided by the Financial Services Authority, if it meets the requirements:
- Consumers suffer financial losses (maximum Rp. 750,000,000).
- Consumers submit written applications and supporting documents.
- Consumers do not accept solutions provided by Financial Services Business Actors.
- Complaints are not a dispute that is in process or have been decided by an arbitral institution.
- Complaints are civil in nature.
- Complaints submitted have never been facilitated by the Financial Services Authority (OJK)
- Improve service.
- Performance improvements.
- Good cooperation between the Company and Stakeholders.
- Improve Business Conduct and Ethics.
Terms of Suggestions and Critics received:
- To build a company.
- Contains someone’s actions that do not apply properly to the Company (complaints).
- Must have a strong foundation.
Fill in the complaint that will be followed up:
- Violations committed.
- The parties involved / who is responsible
- The place and time of the violation.
- Cases that have happened before.
Financial Education and Literacy to Consumers and / or the Community
The implementation of Financial Education aims to enable the wider community to determine financial products and / or services that are appropriate to the needs, the community must properly understand the benefits and risks, know their rights and obligations and believe that the selected financial products and / or services can improve the welfare of the community .
For the community, Financial Literacy provides great benefits, such as:
- Able to choose and utilize financial products and / or services as needed.
- Having the ability to do financial planning better.
- Avoid investing activities in unclear financial instruments.
- Gain an understanding of the benefits and risks of financial products and / or services.
Financial Literacy also provides great benefits for the financial services sector. Financial institutions and communities need each other so that the higher the level of public financial literacy, the more people will use financial products and / or services.
To support the plan to increase Financial Literacy and refer to the Financial Services Authority Regulation No. 01 / POJK.07 / 2013 concerning Consumer Protection in the Financial Services Sector, the Company has carried out education and outreach activities when:
Blood Donation (October 2015)
In collaboration with the Indonesian Red Cross (PMI) and PT. Harvest Lestari Basuki as a place facilitator.
Providing an understanding of the benefits of insurance to formal workers who work in the Wisma Sudirman and Puri Datindo buildings, Jakarta.
Activities undertaken related to literacy education include, Introduction to Insurance for Losses including:
- Understanding Risk
- Insurance Principles
- Loss Insurance Products
- Insurance tips well
- Insurance Quiz
Agency Gathering (November 2015)
Company agents can play an active role in providing education to consumers and / or the public.
Providing facilities and accommodation to Company Agents who will carry out education to consumers and / or the public.
Activities undertaken related to literacy education include:
- Socialization /Presentation POJK No. 02/POJK.05/2014 concerning Good Corporate Governance for Insurance Companies.
- Socialization /Presentation POJK No. 02/POJK.05/2014 concerning Good Corporate Governance for Insurance Companies.
- Socialization / Presentation regarding Know Your Customer Principles (PMN).