ABOUT DAYIN MITRA

CORPORATE SOCIAL
RESPONSIBILITY

Similar to previous years PT Asuransi Dayin Mitra Tbk through the program “Dayin Mitra Peduli” consistently and continuously carries out various social activities, as the corporate concern to the society on issues related to education and public health.

The focus of Corporate Social Responsibility (CSR) activities that have been carried out in 2015 are as follows :

Area of Education

Scholarship Program

Understanding the importance of developing education for the advancement of man power in Indonesia, the Company committed itself to take part through a Working & Learning Scholarship Program.

The Program was started in 2012, the Company cooperated with Sekolah Tinggi Manajemen Resiko & Asuransi Trisakti (STIMRA) and Sekolah Tinggi Manajemen Asuransi Trisakti (STMA Trisakti). This program was designed to help high school graduates who excels and have been accepted in the mentioned colleges but encounter financial difficulties. During their study the participants receive assistances in college tuition fee, financing for books purchases and financial allowances, as well as a chance to apprentice in the company.

“Like To Read” Movement

To like to read is the foundation for a nation to achieve success in the future. By reading, it would also add to the knowledge horizon and to improve the intelligence and the advancement of a nation.

Recognizing the importance to enhance the habit of reading, the Company took part in “Dayin Peduli Pendidikan Anak-anak Indonesia” (Dayin Cares for the Education of Indonesia’s Children) in order to promote to Indonesian children to have a habit of reading and the eagerness to learn.

The program was held on December 17, 2015 located at a Free School “Master School Depok”, City of Depok. Representatives of the Company paid a visit and donated books to add to their library’s books collection and also books for students and the teaching manuals for the teachers of English lessons, “Our World” series published by National Geographic Learning.

It is expected that students at the Free School Master will have an additional collection of books that can stimulate the interest in reading, learning and encourage curiosity for children since early age.

Area of Occupational Health and Safety

Occupational health and safety programs at the workplace is important. The aim of the program is to protect the interests of the employees, the Company and the surrounding community from the dangers and negative effects resulting from accidents or work processes. For employees, occupational health and safety program is the expectation of the availability of health and safety assurances during operations of the business, so that employees can work optimally without any concerns on health and safety issues.

Given the importance of these issues, the Company always prioritizes the occupational health and safety issues at work and regularly conducts fire drills as an effort to train employees on how to rescue themselves from fire hazards.

Fire drills are for more than just the fire itself but also on how to reach evacuation routes of the building which will help in the event of a power outage, gas or chemical leak, or other emergency situations that may occur at the office.

Fire drills ensure that the employees exit the building in a timely manner and that they know their designated meeting area or assembly point, this will help the rescue efforts in the event an employee is unaccounted for during an actual emergency.

Area of Health

Blood Donors

Currently the Indonesia Red Cross (PMI) still cannot meet the existing need for blood. To help save a life, to those in need of blood since 2004, the Company has organized social caring action in collaboration with the Indonesia Red Cross (PMI). This activity took place at the surroundings of Gedung Wisma Sudirman, Puri Datindo, in Jakarta.

Blood donation is organized as a form of the Company’s big family caring towards those in need. Through a blood donation program all levels of society is reminded to preserve empathy and tolerance towards others and as a part of social values.

Using the theme of “Blood Donation For Our Fellow”, “Dayin Peduli” committed to help society in need, because a drop of blood means a lot for other people’s life. The activity was run successfully by looking at the number of enthusiastic participants that increases compared to that of previous years.

Support to the of doctorSHARE Program

In support and express concern for the activities carried out by institutions that care about the health issues faced by Indonesia, the Company through Dayin Peduli cooperated with doctorSHARE Program and contributes regularly through monthly donations.

It is expected that “Dayin Peduli” can contribute to the government’s problems of the availability of health facilities, problems in nutrition insufficiency for the poor who are scattered in remote and rural regions in Indonesia as well as to the health services for victims of natural disasters.

In 2015, doctorSHARE also conducted a variety of medical services by the use of a Floating Hospital up to medical services using the latest program, Flying Doctor.


CORPORATE SOCIAL RESPONSIBILITY TO CONSUMERS


Suggestions and Critics Box

Referring to the Financial Service Authority (“OJK”) regulation No. 01/POJK.07/2013 on Consumer Protection in the Financial Services Sector and in order to implement Good Corporate Governance (GCG) and to upgrade services, improvement of performance and for a good cooperation between the Company with its Stakeholders, the Company have provided facilities for a Suggestion and Critics Box for the consumer and the employees.

Consumer

Objectives :

  • Consumer Satisfaction
  • Reporting to OJK. Upgrade of behavior and business ethic
  • Support principles on consumer protection

Principles of Consumer Protection :

  • Transparency: Accurate, honest, clear and not mislead information.
  • Fairness: Equal, polite and nondiscriminatory.
  • Reliability: Accurate and on time services.
  • Confidentiality and Security of consumer data/information.
  • Handling of complaints: Simple, effective, efficient, responsive and on time.

After received of consumer complaints, Financial Service Institutions must do :

  • Internal investigation on the complaints in a competent, right and objective manner.
  • Analyze to make sure the complaints are valid.
  • Convey apology and offer compensations or to improve the product and/or services if the
    complaints are deemed right.

Availability of Financial Service Authority (“OJK”) facilities for complaints resolution, if meeting the requirements of

  • Consumer suffers a financial loss (maximum IDR 750,000,000).
  • Consumer submits a written application that is accompanied with supporting documents.
  • Consumer does not accept the resolution given by a Financial Service Institution.
  • The complaint submitted is not an ongoing dispute or has been resolved by an arbitration institution.
  • The complaint submitted is civil in nature.
  • The complaint submitted has never been facilitated by the Financial Services Authority (“OJK”).

Employee

Objectives :

  • Improve of service.
  • Improve of performance.
  • Good cooperation between the company with stakeholder.
  • Up grade of behavior and business ethic.

Requirement of Suggestion and Critics accepted :

  • To build on The Company.
  • Contents of someone action that not apply correctly toward the company (complaints).
  • Must have a strong foundation.

Contents of complaints which followed up :

  • Violation that occur.
  • Involve parties/who is responsible.
  • Place and time of violation occur.
  • Cases that happened before.
  • Whistle blowers are not obligated to include their indentity.
  • If include the identity, than whistle blower`s identity will be confidential.

Scope of complaints which followed up :

  • Gratification
  • Fraud
  • Conflicts of Interest
  • Corruption
  • Violation of Law
  • Violation of company rules
  • Theft
  • Bribery

Whistle blowers Protection :

  • The company mandatory to conceal the offender`s identity.
  • The company will provides legal protection in accordance with prevailing regulations.

Sanction :

  • For the offender will be give sanction in accordance with prevailing rules in the company.
  • If violations related with criminal act than can be followed up to the authorities.
  • Parties that penalized have no rights to sue the company and the company have rights to withdraw the offender`s rights and obligations.

Financial Education and Literation to the Consumer and/or the Public

Implementation of a financial education aims so that the Public can determine which product and/or financial services that are suitable to their needs, the public must understand correctly the benefits and the risks, knowing the rights and the obligations, and also believe that the products and/or financial services that are chosen can increase public’s welfare.

For the Public, Financial Literation provide substantial benefits, such as:

  • Able to choose and utilize products and/or financial services that are suitable to their needs.
  • Have the ability to do better financial planning.
  • Protected from investing activities in financial instruments that are not clear.
  • Obtain understanding concerning the benefits and the risks of products and/or financial services.

Financial Literation also provide substantial benefits for the financial services sector. Financial Institutions and the Public need each other so the higher the financial literation level is, the more people will utilize the products and/or the financial services.

To support the Financial Literation enhancement plan and in reference to the Financial Service Authority Regulation No. 01/POJK.07/2013 on Consumer Protection in the Financial Services Sector, then the Company have implemented the education and socializations activities on:

Blood Donors (Oktober 2015)

In cooperation with the Indonesian Red Cross (PMI) and PT. Panen Lestari Basuki as place facilitator.

Objectives :

Provides an understanding of the benefits of insurance to formal workers in the work environment of Wisma Sudirman and Puri Datindo, in Jakarta.

Activities in relation to the literacy education covers, Introduction to General Insurance:

  • Understanding of Risk
  • Insurance Principles
  • General Insurance Products
  • Insurance tips.
  • Insurance quiz

Agency Gathering (November 2015)

Objectives :

  • The Company’s Agents can take an active role in providing education to the Consumer and/or the Public.
  • Provide facilities and accommodations to the Agents that will hold education to Consumers and/or the Public.

Activities related with literacy education considers of:

  • Socialization/Presentation of POJK No. 02/POJK.05/2014 regarding Good Corporate
    Governance For Insurance Companies.
  •  Socialization/Presentation POJK No. 02/POJK.05/2014 article 76 regarding Code of
    Conduct And Business Ethics Guidance.
  • Socialization/Presentation regarding Know Your Consumer (KYC).
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